About the ER

Emergency Room (ER) physicians and staff are dedicated to providing exceptional emergency care for people with urgent medical conditions. A triage system is in place in the ER, where the sickest and most vulnerable patients are cared for first. 

Here are some examples of the types of symptoms that are treated, in order of urgency:

Level 1: Severe

Major Trauma

Level 2: Emergent

Chest Pain

Level 3: Urgent


Level 4: Semi-Urgent


Level 5: Non-Urgent

Sore Throat

When to go to the ER:

If you or someone in your care has an urgent medical condition or is experiencing a health crisis, go to the nearest ER or call 9-1-1.  


If you are experiencing mild or moderate Coronavirus (COVID-19) symptoms, please do NOT visit an Emergency Department. Call Tele-Care 811.


Examples of an urgent/critical medical condition are: 

  • Discomfort or tightness in the chest

  • Unusual shortness of breath

  • Abdominal pain

  • A prolonged and persistent headache or dizziness

  • An injury that may require stitches or may involve a broken bone

  • Prolonged diarrhea or vomiting (especially a child)

What to Expect at the ER

New ER Redirect Program: Helping to Reduce Wait Times

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